Moments of Collective Fulfillment from Suregaon

An experience of collective fulfillment shared by Shri Satish Kumar Pande, Suregaon branch.

The branch was facing the problem of frequent incoming of fake currency note which after detection caused discomfort and waste of time for both the customer and staff.

A meeting was called on this particular aspect and after brain storming it was decided that it was the duty of the branch to enable the customers and public at large to know about the features of the genuine note and so avoid financial loss.

An action plan was drawn, work was allocated to different persons and we began to implement it in right earnest.  Staff members went to market at different day/time and explained at meetings of businessmen how to detect and hence avoid fake currency.  Posters explaining the features of genuine currency notes were prominently displayed at the branch. 

This activity went on for a month and the result began to crop up.  Since the customer could detect the forged notes with confidence they felt very happy and had good feeling towards the branch.

All the staff of the branch felt satisfaction on taking up a project and completing it successfully.  Gradually the incident of detection of fake note became a rarity in the branch.  

Contributed by Shri Dilip Guha / Team SBLC, Jabalpur