A Chronicle of Enlightened Citizenship Movement in the State Bank of India

A micro portal for all human beings seeking authentic happiness, inner fulfillment and a meaningful life
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Tuesday, March 2, 2010

Practising Citizenship

Intervention 2

Intervention-1, the Citizenship Orientation Programme, is almost coming to completion covering all the employees of our Bank. In this programme we understood various ideas and concepts of citizenship. We rediscovered Citizen within each one of us and learnt importance of positive contribution and the ways to flourish our individual tree of fulfillment.

Intervention-2, the Customer Fulfillment Programme, talks about citizenship in action. It explains how to live citizenship and make responsive contributions in day to day life in a unit (for example, a branch). It emphasizes the importance of individual as well as collective contribution in achieving customer fulfillment.

The programme is in pilot stage and being run in selected regions of Mumbai, Bhopal and Hyderabad circles. I had an opportunity to facilitate Unit Customer Fulfilment Team (UCFT) workshops and conduct Branch workshops in Mumbai recently.

Based on the experiences and feedbacks received in pilot runs the design of the programme is undergoing changes on an ongoing basis. This Intervention is expected to be rolled out in the month of June this year and targeted to be completed within 10 months period.


Contributed by Shri Arun Kalway, Citizen Facilitator, SBLC, Indore

From a single buffalo to a big diary unit

MOMENT SHARED BY SHRI VIJAY JAIN, SB INDORE, KANTHALU (UJJAIN) BRANCH, DURING CITIZENSHIP ORIENTATION PROGRAMME AT SBLC INDORE.

“During my rural posting, I used to visit villages regularly. One day I visited a farmer’s house in a village. During conversation he told me that his son is simply sitting at the home without any job or business after completion of his education. He requested me to provide his son some job in the Bank or in any other institution. When I talked with that boy, I could assess his capability in doing some business. I suggested him to start dairy business and promised to finance one buffalo. The advice was accepted by the boy. Starting with one buffalo, I have financed four buffalos during my tenure. At present, he is owner of a very big dairy unit. He is very much grateful to me and to State Bank for his success. My relationship with that family and boy is still continuing and they invite me for any special occasion at his home. This has provided me a lot of inner fullness.”

Contributed by SABU P SIMON, SBLC, INDORE

वह जो आदमी है न


 हरिशंकर परसाई

निंदा में विटामिन और प्रोटीन होते हैं। निंदा खून साफ करती है, पाचन-क्रिया ठीक करती है, बल और स्फूर्ति देती है। निंदा से मांसपेशियां पुष्ट होती हैं। निंदा पायरिया का तो शर्तिया इलाज है। संतों को परनिंदा की मनाही होती है, इसलिए वे स्वनिंदा करके स्वास्थ्य अच्छा रखते हैं। ‘मौसम कौन कुटिल खल कामी’- यह संत की विनय और आत्मग्लानि नहीं है, टॉनिक है। संत बड़ा कांइया होता है। हम समझते हैं, वह आत्मस्वीकृति कर रहा है, पर वास्तव में वह विटामिन और प्रोटीन खा रहा है।

स्वास्थ्य विज्ञान की एक मूल स्थापना तो मैंने कर दी। अब डॉक्टरों का कुल इतना काम बचा कि वे शोध करें कि किस तरह की निंदा में कौन से और कितने विटामिन होते हैं, कितना प्रोटीन होता है। मेरा अंदाज है, स्त्री संबंधी निंदा में प्रोटीन बड़ी मात्रा में होता है और शराब संबंधी निंदा में विटामिन बहुत होते हैं।

मेरे सामने जो स्वस्थ सज्जन बैठे थे, वे कह रहे थे- आपको मालूम है, वह आदमी शराब पीता है?

मैंने ध्यान नहीं दिया। उन्होंने फिर कहा- वह शराब पीता है।

निंदा में अगर उत्साह न दिखाओ तो करने वालों को जूता-सा लगता है। वे तीन बार बात कह चुके और मैं चुप रहा, तीन जूते उन्हें लग गए। अब मुझे दया आ गई। उनका चेहरा उतर गया था।

How To Escape Mediocrity

By Vlad Dolezal


“Mediocrity is the worst enemy of greatness.” – Icelandic proverb

Imagine you sit down on a hot radiator. In a few seconds, you will feel intense heat on your bum, jump up, curse, then go sit down somewhere else. And you’ll be ok.

Now imagine you’re in an uncomfortably hot room. But you’re feeling lazy, and the discomfort isn’t quite enough to make you get up and open the window or turn down the heating. So you stay, uncomfortable, for hours…

A lot of people live their life like that. Doing alright, not entirely comfortable… but not bothered enough to do anything about it.

And just like in the above example, that usually leads to more discomfort in the long run than the sharp painful situation. Because unless you know a few clever tricks (covered below), mediocrity will make you complacent.


A simple test to see how your life is right now

How you’re doing can be lumped in three basic categories:

•awful
•mediocre
•great

(Yes, that’s a pretty obvious and arbitrary lumping, but you’ll see in a second how it’s useful.)


And as we saw at the beginning… mediocre can sometimes be worse than awful, because it doesn’t compel you to take action. It’s not great, but it’s not painful enough to make you get up and do something about it.


Okay, here’s the test:

When somebody asks you “How are you?”, what do you usually answer?

A friend of mine brought this to my attention recently. She pointed out that every time we meet and she asks how I am, I answer “Awesome!”.

So I gave it some thought, and I realized it’s because I AM doing awesome every time we meet!

There’s always something exciting going on in my life. Maybe I’ve been fire-breathing with my friends recently, or I took on a new batch of life coaching clients, or I went to a great swing dancing party…

I don’t mean to brag about how awesome my life is. I just want to see that how you’re doing will fundamentally affect how you answer the “how are you?” question. (And conversely, the words you use will affect how you feel)

DARKNESS DISAPPEARS AT THE TOUCH OF DAWN

Who says India is poor and backward? With selfless contributors, working day and night to uplift the masses spreading the brightness of knowledge and prosperity where there is the darkness of ignorance and poverty, their progressive thoughts and humane feelings have already made their presence felt and India shines with the light of such great Karmayogis.

Hasina Bano, daughter of a poor vegetable vendor, also a polio victim, decided to walk the path less traveled by her family and relatives - she built up a dream of being a banker and help came, as it will for all those who have the will to change, to lay the foundation to fulfill her dream. Shri Mahesh Kewani of State Bank of Indore, who coached more than twenty five candidates for the clerical recruitment test of the Bank specially, inspired Hasina to continue to study despite strong opposition by her parents who thought the handicapped girl was good for nothing.

As on date, Hasina is an employee of State Bank of Indore and gratefully acknowledges the contribution of Mahesh, that had he not insisted and trained her for the test, she would have been seen selling vegetables on the roadside all her life.

Mahesh believes that each one should necessarily teach one, then alone we will be able to repay our debts to all those who have invested in us to make us capable of what we are. Mahesh has been able to help more than ten candidates to secure a job with State Bank of Indore and has more than repaid his ‘debts’.

A village called Malhargarh in district Mandsaur, with about 8000 population and awareness of availability of jobs in a bank, being zero, Shri Suman Sahi of State Bank of Indore, took a conscious decision to coach eligible students for Bank’s recruitment test. He started with a mere three students, which grew to about eighty to one hundred students and devoted his ex-office hours to train them, with no financial compensation. The success rate of his class is a mighty eighty two who are presently holding jobs in Banks. Serving the needy at no charge, Suman has in fact taught them to take charge of their own life by setting an example himself!

Messengers in the bank are meant for carrying papers and registers from one desk to another. To see their potential to work as a clerk handling number of customers efficiently and to train them accordingly was a vision that Shri Manuel Alfred of State Bank of Indore, Kasturba Nagar branch had in him. More than five messengers, handle the desks as clerks as on date and enjoy the status and benefits associated with it. Manuel reaps joy every time he recollects his efforts and has derived meaning from his life.

An aspirant for IIT, but very poor and handicapped, found a great support in Shri Jaiprakash of State Bank of Indore, Jabua Branch, who arranged for his hefty fees, hostel expenses, nearly an amount of Rs.one lac, through Trusts, coaching institutes and from his own pocket. He still recalls with enthusiasm how he managed to arrange for the funds so that the poor boy could be an IITian.

Who says India is poor and backward? With selfless contributors, working day and night to uplift the masses spreading the brightness of knowledge and prosperity where there is the darkness of ignorance and poverty, their progressive thoughts and humane feelings have already made their presence felt and India shines with the light of such great Karmayogis.

Contributed by Ms Harina, SBLC, Indore

Citizen Poll

We conducted a citizen poll on this blog. The question posed before the readers was:
Do you feel that the Citizenship Orientation Programme
has given you a new vision of life?

170 readers participated in the poll. The responses were:

Yes:  157 (92%)       No:     13 (7%)

The poll is now closed.

Monday, March 1, 2010

PARSAI KI TIRCHHI NAZAR

मेरी पसंद

1.इस देश के बुद्धिजीवी शेर हैं,पर वे सियारों की बरात में बैंड बजाते हैं.

2.जो कौम भूखी मारे जाने पर सिनेमा में जाकर बैठ जाये ,वह अपने दिन कैसे बदलेगी!

3.अच्छी आत्मा फोल्डिंग कुर्सी की तरह होनी चाहिये.जरूरत पडी तब फैलाकर बैठ गये,नहीं तो मोडकर कोने से टिका दिया.

4.अद्भुत सहनशीलता और भयावह तटस्थता है इस देश के आदमी में.कोई उसे पीटकर पैसे छीन ले तो वह दान का मंत्र पढने लगता है.

Enlightened Citizenship is about making an ‘and’ choice

By V. Srinivas

How is enlightened citizenship different from political citizenship?
What is the value of citizenship in the lives of people?

If one looks at the two great models of living that have impacted western civilization, one has been the ‘Roman Empire’ and the other has been the ‘Greek civilization’.

In the Greek civilization, the notion of Citizenship was invented because they had citizen states. In the citizen states, everybody had a view, and they were dedicated to “human excellence”.

The Roman world was built on a model in which Rome was central and all powerful. From the centre they controlled all of Europe. The Roman civilization was powerful because it expanded, conquered, strengthened itself and was able to feed on the resources of those whom it conquered.

In the Roman Empire only a few people needed to be smart, and the rest could be ‘dumb’ (outside-in). On the other hand, the Greek civilization stressed the living of the ‘inside-out’ ideal of human excellence. The Western civilization was shaped at a cultural/knowledge level, by Greek thought; but, it was shaped at a physical level by Roman thought.

If we look at ourselves as employees of our national institutions, we realize that we are living in both the worlds. On one side, if we do not operate like a Roman Empire, we will not be able to compete on economies of scale. We need to be able to drive down costs, to have huge buying and borrowing power. We need to have access. If we want to contribute and make a difference to our people we need to be in every small place touching them. We need to have speed, ruthlessness and efficiency. All these are Roman qualities.

Yet, as individuals we need the Greek qualities of personal excellence. We want to flower, be individualized, and have personal freedom. The Greek model is very fundamental to us as employees of large national institutions because unless we are free, what purpose do we have to go to work? We want ourselves to have intrinsic joy in work, find intrinsic meaning in being a national enabler.

Hence, we want a driving purpose as individuals, and yet, the benefits of scale, reach and functional excellence are mandatory for our success as an institution. How do we achieve these two together?

This is the challenge in front of every national institution of our country today.

Resolving the challenge – making the ‘and’ choice

To resolve this dichotomy we have to give up being reactive and resorting to acts of choicelessness. Rather, we have to jump one level and make the higher positive choice of wanting a synthesis of both Greek and Roman models.

When we start demanding both – human freedom with economies of scale, we have to talk a new language. This is the language of Enlightened Citizenship.

So, Enlightened Citizenship is not a ‘nice to have’ thing, it is not about telling people to ‘improve their attitudes’ a little. It is about seeing a future in which it seems foolish not to be a citizen.

The choice to become a citizen should be obvious to one and all.