"It seems this is the effect of your Citizen SBI programme..."

Pulikkal Mukundan Menon is my childhood friend. We still keep in touch with each other. He is a senior account officer in the defence establishment.

During the past few months, whenever he called me, it so happened that I was in Mumbai or Hyderabad or Gurgaon or Bhopal, busy with the Citizen SBI programme. He wondered what this programme was all about and I told him something about the programme. I remember him asking me initially whether this programme would also benefit the customers of the State Bank.

Yesterday, I received a call from him. He told me that he had deposited a cheque received from LIC in his daughter's name (who works as a Scientist with ISRO) at the Ranjhi (Jabalpur) branch. On the third day, he got a call from Mr A K Chatterjee, a senior assistant at the branch, saying that he had mentioned a wrong account number on the slip and that he wanted to confirm the account number which he had already traced on his system.

Then, Mukundan added, " It seems this is the effect of your Citizen SBI programme. The officer was very courteous in his dealing. Earlier, SBI functioned as a public sector enterprise. Now, the staff gives proper response."