" There is enough empirical evidence to establish that in a higher state of realization, people perform differently. We can become better human beings. We work with more energy, our values shift, our focus shift and our attitudes shift - all for the better. This happens when we operate from, what we are calling a Citizen state of mind. This citizen state of mind can be achieved by practising enlightened self interest (expansion of self) and consciously seeking deeper fulfillment through one's duties and responsibilities. Marrying this ideal with the context of our roles in the State Bank of India, which involves numerous interfaces with colleagues and customers alike, has led us to the concept of Project Citizen-SBI."
- O P Bhatt, Chairman, State Bank of India
In inhouse magazine 'Colleague', September 2009
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