Mr Susanta Chakraborty shared this during Module 1,“Identify a Citizen SBI” during the Citizen SBI Programme held on 21 st & 22 nd January 2010 at SBLC, Shillong.
It was during the year 1998 a new Branch Manager, Mr Tonsing Nengzamang joined our Pasighat Branch. After taking charge, he conducted a staff meeting in which many small committees were formed like cleanliness committee, ambience committee, customer amenities committee, punctuality committee etc. each having 2 or 3 members. The punctuality committee was requested to impose a penalty of Re1/- on whoever enters the branch late. At the end of the meeting, he gave one duster to each one of us and made us to promise that we will keep our counters neat and tidy. He ensured that all the committees did its job in proper spirit.
He made another new initiative of conducting ex-tempore speech meet among the staff members. By draw of lottery, a topic would be chosen and the staff members irrespective of grade had to speak on the topic (the topics were mainly related to day-to-day banking).
Whenever a staff member came back from training, a staff meeting would be arranged whereby the concerned employee would have to share what he had learnt at SBLC over a cup of tea and snacks arranged/provided by the BM.
He kept in touch with us even after he was transferred. He used to send us study materials so that more and more staff can take their career forward. Infact, most of the staff members because of his motivational attitude and support in the form of providing with the materials have been successful in taking promotions.
Slowly all of us realized his initiatives were towards
1.Creating a team of committed and informed employees.
2.Making us more organised and professional in our approach.
3.Developing our self-confidence.
4.Sharing of Knowledge.
5.Taking care of fellow colleagues’ career.
Contributed by
Mr. Sustanta Chakraborty
SBI NEW TURA (N.E. CIRCLE)
We were pleasantly surprised when during the sharing, two of the participants revealed / shared that they considered Mr Chakraborty as a Citizen SBI because of his many such traits. Maybe it is the rubbing effect. Kudos Mr Nengzamang and Mr Chakraborty. Please keep up the good work.
Ms Shabnam Khanam,
Facilitator/ Manager (Trg), SBLC, Shillong.
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We need silent workers like Mr. Tonsing, who are committed to their job and to the Bank. It is such staff that raise the overall quality/ standards of fellow staff members and business of the Bank, by their single handed efforts, changing dreams into reality. This is the Power of One! Best Wishes.
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